These general terms and conditions apply to bookings processed through the website www.royalphuketcity.com (hereinafter, the Website) and constitute a contract between You (hereinafter "the Client") and:
The formalization of reservations through the Website is subject to the following clauses:
1. Declarations: The Client declares:
a) That they are of legal age and have full capacity to formalize the booking contract for tourist accommodation, stating that they understand all the conditions found on the Website.
b) That the information provided when formalizing the reservation is true and complete.
c) That they confirm the reservation requested and, especially, the dates indicated and the number of people who will be staying at the chosen hotel establishment.
2. Access to the Web: Access to this Web page is the responsibility of the Client.
3.1. When booking, the services are detailed in accordance with the terms and conditions of the rate, these being given on the webpage on which the booking is requested or made. These specific terms and conditions, together with the general terms and conditions, must be accepted by you before completing the booking.
3.2. The Client accepts that Website does not assume any obligation or liability with respect to those services that it does not provide directly and in particular with regard to the lack of veracity, incompleteness, lack of updating and / or inaccuracy of the details or information about offers, prices, characteristics and any other data and relevant information about products or services from external suppliers that are advertised or could be booked through the Website. Hotel. is exempt from any liability arising from the breach of performance or defective performance by such suppliers of the obligations derived from their contractual obligations or from the regulations in force.
3.3. Hotel offers in the corresponding section for the formalization of the reservation information on all possible reservations, their characteristics and prices. However, Hotel reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of them. In this way, the services offered at any time by the website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned services. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.
The availability of the offers offered by Hotel through its website may vary depending on the demand of customers. Although Hotel updates the database periodically, the reservation requested by the client could be complete at that time. In this case, Hotel will send an e-mail to the client informing him/her of the impossibility of the availability of the offer.
3.4. On-line reservations: The process of formalizing online reservations follows the following steps:
Step 1. Booking information: details of the reservation
Step 2. Personal data.
Step 3. Conditions: acceptance of legal conditions.
Step 4. Confirmation and payment.
Once the reservation is made, the user will see the confirmation of their reservation on the screen, and can print this as proof of the reservation having been made.
The confirmation of the reservation and the reservation voucher (copy made by the user) will not be valid as an invoice.
Except as otherwise provided in the conditions of the rate, the reservation is not considered as a firm booking until the price or the stipulated deposit has been paid.
3.5. In each step of the reservation, any errors in the data entry can be corrected using your browser’s "back" button. If any errors are detected, users should immediately request that the appropriate corrections are made by Hotel by sending an email to firstname.lastname@example.org
4. Price and payment:
4.1. The terms and conditions, the price of the services and the accepted methods of payment, are those that are specifically determined on the page on which you make the reservation. The resulting price for the reservation will be determined in our rates. Tourist taxes are not included in the price.
The Client expressly authorizes Hotel to make the charges foreseen in the tariff’s terms and conditions, for example, you may face possible penalties for late cancellation, accepting that the payment method and details provided have been used to bring about the corresponding charges.
4.2. Unless specifically indicated to the contrary, the prices indicated on the Website are Retail Prices, VAT included. The transaction will be made in THB. The prices indicated on the screen will be those valid at any time except in the case of typographical error. When the price is different for the reason stated above, Hotel will inform the customer, via e-mail, before proceeding with the payment of the reservation.
4.3. Hotel requests in reservations, the details of the credit card of the reservation holder, through its website, in order to guarantee its effectiveness.
For security reason, when making the reservation in relation to the Non-Refundable Rate, you will only be able to pay with a VISA or MASTERCARD credit card. All of the operations that imply the transmission of personal or bank details are performed in a safe setting, a server based on standard security technology (Secure Sockets Layer). All of the information that you pass on to us is ciphered through the network.
When making a VISA or MASTERCARD payment, customers will be asked to supply the following information: the credit card number, the expiry date and a validation code, which refers to the last 3 digits printed on the back of the credit card. In this way we are able to guarantee even greater security for online transactions.
This method of payment is only valid on the website.
If the payment of a purchase has been charged in a fraudulent manner or inappropriately using the number of a card, the holder can demand the immediate cancellation of the charge. In this case, the corresponding charge will be reimbursed into the holder’s account as soon as possible.
However, if the purchase has been carried out by the card holder and the demand of a refund doesn’t come as a consequence of having exercised the right to waiver and, therefore, he/she has inappropriately demanded the cancellation of the corresponding charge, he/she will be obliged to compensate Hotel for the damages caused as a consequence of the aforementioned cancellation.
5. Nullity of the clauses: If any of the clauses of the general conditions was to be declared fully or partially null or void, this would only affect this provision or the part of it that had been revoked, whilst everything else in these general conditions would remain in force and only this provision, or the relevant part of it, should be taken to have no effect.
6. Acceptance: Both booking requests and confirmations imply therewith full and express acceptance on your part of each and every one of the present general conditions, considered as they are to be an integral part of the booking, in conjunction with the rate conditions and the relevant applicable legislation.
Social log in programe terms and conditions
1. PROGRAMME OBJECTIVES
The objective of the Royal Phuket City Hotel is to offer our customers a special benefits when they sign up to the programme.
2. REGISTRATION AND PARTICIPATION IN THE PROGRAMME
2.1 All persons over the age of 18 residing in Thailand, or in any other country where participation in such loyalty programmes are not prohibited, can sign up to the programme.
2.2 Signing up to the programme is free.
2.3 In order to take part in the programme, you must register via this website: www.royalphuketcity.com, by filling out the required fields. No requests by other means will be accepted.
2.4 The advantages included in the programme may be altered without prior written notice.
3. DATA PROTECTION AND MODIFICATION
In accordance with the terms established in the current regulations on Personal Protection Data, we inform you that the data collected in service of the loyalty programme will be registered in the processing system of Hotel, in order to provide, facilitate and offer the contracted loyalty service. This process will include remission of information on the advantages of the programme, in addition to the development of commercial campaigns adjusted to your profile.
In accordance to current legislation, Hotel informs you that the data obtained during the required period will strictly be used to comply with the abovementioned provisions.
Unless you inform us otherwise, we understand that your details have not been modified, that you will inform us of any changes and that we have your consent to use them for the above-mentioned purposes. In the event of any such change, you can update your details on our website.
Hotel informs you that we will process your data in a way that is legal, true, honest, appropriate, relevant, exact and up-to-date. For this reason, Hotel will take all reasonable measures to erase or rectify data when it is incorrect.
In accordance with the rights pertaining to the current legislation on data protection, you are free to exercise your rights of access, rectification, data processing limitation, cancellation, portability and opposition to the processing of your personal data, in addition to the consent provide for such processing, by sending your request to the postal address included above or via email to email@example.com